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FAQs

Cosa™ Return Policy: 

We accept returns of unused and unworn items within 14 days of ship date for full refund. Your return must include the original jewelry box.

For U.S. customers, we will cover the cost of return shipping within the 14 day return period. Please email service@cosacuffs.com to begin the return process and we will send you a label.

Multiple Bracelet Orders

If you place an order for multiple cuffs, we will be reaching out to you via email to confirm which Jigs™ belong with each cuff. We will ship your order immediately once you've verified this information. For multiple bracelet orders, we encourage you to order the "Three Pack" or "Five Pack" of Jigs™ to keep this process most efficient. 

Shipping:

Cosa™ cuffs and Jigs™ are made and shipped in the United States. Shipment time is based on your shipping method and locality. Items will be shipped based on your selected shipment method at checkout: Free UPS Ground (1-9 business days in transit) and UPS 2nd Day Air (2 business days in transit). When choosing either shipping option, please consult the product descriptions of your item(s) to verify if they are on preorder. Your shipping method will apply when your order is ready to ship.

You will receive a confirmation email when you place an order. 

Warranty:

We want your Cosa cuff to grow and change with you. We aren't happy unless you are completely satisfied with your set. With that said, within six months of purchase we offer free repairs. 

To begin the repair process, please email service@cosacuffs.com with your name, order number, contact information and short description of the issue. We will reply in a timely manner with directions for return shipment.

Cosa is not responsible for pieces lost in the mail sent back to our headquarters.

We take pride in the craftsmanship of our Cosa cuffs and jigs. With that said, please allow up to 4 weeks from the date we receive your item for its repair to be finished.

How to Care for your Cosa Cuff:

Never use jewelry cleaner to clean your pieces.

To clean your jewelry, use a clean dry cloth, like an eyeglasses cleaning cloth and store in a dry place.  Since exposure to air can also oxidize jewelry, we recommend storing jewelry in a pouch or box rather than keeping it exposed.

Keep hairspray, lotions, alcohol or perfume away from your Cosa cuffs and jigs.  Do not shower, bathe or go swimming with plated pieces.

Despite its cuff design, tightening of the Cosa bracelet is not recommended. 

Contact:

As a new brand, customer service is our top priority. For questions, comments, concerns or casual chitchat, shoot us an email at service@cosacuffs.com. Additionally, if you are interested in creating a custom jig™, email us at service@cosacuffs.com.